Service Excellence Awards

We believe agents deserve recognition for the valuable role they play every day supporting students and their families with important, life-changing decisions.

The StudyLink Service Excellence Awards celebrate agents who create positive outcomes for students and deliver superior customer service. Read the inspiring stories from past winners who have gone above and beyond the call of duty.

Follow us today as we announce the winner each month on Twitter and LinkedIn.

Past Winners and Nominees


August, 2022 Winner

Name: Svea Hellmig

Agency: GOstralia!-GOmerica!

Nominated for: A positive team spirit 

'Svea is my lovely college, who is based in Cologne. We had a tough time during the last two years with Corona, closed borders in Australia and New Zealand, absent staff and other problems which made the daily work harder than usual. Svea deserves this award because she is always positive, a good team member and does everything to make things possible for our students. Shorty, we had problems with the visa and Svea did not only recommend to wait, she contact the immigration department and tried to help. In the end, almost all out students got their visa in time. I highly recommend her for all the awards!'

August, 2022 Nominee

Name: Arwa Mohamed

Agency: IDP Egypt

Nominated for: Setting a great example for the team

'As a Mom of three, Senior Counsellor at IDP and Postgraduate student, Arwa is bringing the best of her experience to the field . A dedicated person who puts the customer's needs first and tries to introduce different options that match the student's needs and dreams. She exerted every effort to promote for IDP services and introducing excellency through that'


August, 2022 Nominee

Name: Rashmi Shanker

Agency: Mates International Education and Visa Services 

Nominated for: Going the extra mile

'Ms. Rashmi Shanker consistently exceeds the students' expectations and is very hands on when it comes to ensuring a smooth transition of the students' admission. She frequently calls and messages the student whenever there's a missing or additional document needed for the application.'

August, 2022 Nominee

Name: Xunfeng Huang

Agency: Overseas Education & Immigration Ltd

Nominated for: Putting the students' needs first

April, 2022 Winner

Name: Damilola Olusanya

Agency: PFL Education/ Central Conversion Unit

Nominated for: Providing superior customer service

"Damilola is very meticulous and his approach to work ensures a speedy delivery of customer expectations and makes communication easy for institutions" 

DMPFL Education

February, 2022 Nominee

Name: Denish Pathak

Agency: BMW Educational Consultancy

Nominated for:Providing superior customer service

"Denish is very much dedicated to assisting students with queries . He has a very good talent for making students understand and convince regarding the procedures they will be going through. We have received hundreds of positive feedbacks from clients on behalf of him.."

January, 2022 Nominee

Name: Birochan Shrestha

Agency: Aus Studies

Nominated for: A positive team spirit


January, 2022 Nominee

Name: Princy Bhandari

Agency: Oceania Education and Visa Services

Nominated for: Setting a great example for the team

"Princy has been a team player all through out her stint with us. She displays good team player characteristics and has been handing multiple team member roles during emergencies and heavy workload with a smile."


January, 2022 Nominee

Name: Nayomi Perera

Agency: International Scholar Educational Services (Pvt) Ltd

Nominated for:Providing superior customer service

"Nayomi can submit an application within 30 minutes."

January, 2022 Nominee

Name: Aastha Shrestha

Agency: Aus Studies Consultants

Nominated for: A positive team spirit

"Aastha enjoys working and having her on the team makes a huge difference"

January, 2022 Nominee

Name: Summer Qian

Agency: IDP Education Australia

Nominated for: Going the extra mile 

"Summer strives for the best outcome for her students even going as far as having submitted 9 applications for students to find a suitable course. Some students can be very demanding, and call frequently to check on the outcome."

January, 2022 Nominee

Name: Rashmi Subedi

Agency: Global Study Partners

Nominated for: Going the extra mile 

"Setting a great example for the team"


January, 2022 Nominee

Name: Soni Bharati


Nominated for: Providing superior customer service

"SONI (HAMRO KAJI) is meticulous and delivers a great deal of support and direction to his students, particularly during the application submission period. KAJI enjoys implementing StudyLink Connect because it streamlines the process for him and his learners."

January, 2022 Winner

Name: Iresha Dasanayake

Agency: 3W Global Education

Nominated for: Going the extra mile 

"Iresha is the Senior Visa Officer, she didn't have much experience using StudyLink and found it a challenge in the beginning. However that has all changed and she has helped many students to navigate the portal. Iresha has been with the company for 12 years, had a change of role during the pandemic but overall her journey has been an amazing progress "


November, 2021 Nominee

Name: Sukhchain Singh

Agency: Guleria & Guleria Consultants 

Nominated for: Putting the students' needs first 

"One day it was heavily raining in Chandigarh and Sukhchain ( Our Chandigarh admissions officer ) was to come from his home which is approximately 40km away from Chandigarh. I assumed he might not come today but I was surprised to see him in office well in time and found him working on applications. He set an excellent example for other counsellors with the message: Service before Self ! Well done Sukhchain!  Whether he is rewarded or not G&G have recognised his this sincerity, honesty & dedication and awarded him suitably."

November, 2021 Winner

Name: Sangit Sah

Agency: Aus Studies Pvt. Ltd.

Nominated for: Providing superior customer service  

"Sangit has a high level of detail and provides a lot of support and guidance to his students, especially at the application submission stage. Sangit loves using StudyLink Connect, as it makes the process efficient for him as well as his students."

Sangit Sah
Esra Topuzlu

July, 2021 Nominee

Name: Esra Topuzlu

Agency: Hub Edu

Nominated for: Providing superior customer service  

"Esra identifies the students need for support not only for their education and visas but beyond. She assisted the students with employment by networking them with business people. Esra looked after their health concerns by advising them of doctors and counselling especially during the pandemic when they felt isolated and lonely"

May, 2021 Nominee

Name: Arjun Kharel

Agency: AE Global Sydney

Nominated for: Putting the students' needs first  

"He is full of positive vibes and always on time, keeping track of all applications and reminding students about the process and helping them to do better"


May, 2021 Nominee

Name: Prakash Kandel

Agency: KBA Global Pty Ltd

Nominated for: Providing superior customer service  

"Prakash is always ready to help our clients with genuine consultation, enrolment and visa assistance, and even going the extra mile by helping the students during off hours. His dedication and work ethics keeps us motivated and sets a great example. Keep up the good work!"

March, 2021 Nominee

Name: Shinta Sari Sasmita


Nominated for: Providing superior customer service  

"Shinta is very hardworking, she takes care of her students and even looks after them after they have arrived in their study destination. She is caring and puts her colleagues and students first. Shinta is nice and she's always wiling to help people"

March, 2021 Nominee

Name: Hira Laraib

Agency: MI Education Maan International 

Nominated for: Providing superior customer service

"During Covid19 outbreak our team was facing a lot of difficulties in student application management and a few of our staff members working from home could not efficiently look after, Hira. She was a new hire at that time and she managed everything very nicely, Introduced a CRM and provided solutions to all admission related problems. Provided timely response to all student queries and responsibly handled each student application. Her leading abilities saw her reach a supervising position very quickly."

March, 2021 Winner

Name: Stanslaus Kitimbo

Agency: Solid Higher Education Consultancy Limited

Nominated for: Setting a great example for the team

"Mr Stan is committed to his students. He has travelled to embassies to follow up on a students' visa which took longer than usual. Mr Stan has accompanies students to the airport in the middle of the night and at odd hours to make sure that students board safety. Mr Stan has also travelled abroad to visit students. "

March, 2021 Nominee

Name: Amson Adeleke Ifekoya

Agency: Lekkside Education Consultant

Nominated for: A positive team spirit

"Lekkside Education Consultants are proud to have Amson contribute to our team and one of the most successful recruitment companies in Nigeria. Amson guides prospective students towards appropriate education opportunities around the world. "

March, 2021 Nominee

Name: Nadeem Khan

Agency: AEO-Pakistan

Nominated for:Providing superior customer service

"Nadeem is dedicated and responds to students' queries even after office hours."


November, 2020 Winner

Name: ArjunKharel

Agency: AE Global, Sydney

Nominated for:Putting the students’ needs first

"Arjun has been an outstanding member of our company. He has helped hundreds of our students on every occasion, whether be it staying back late and lodging their visa or lodging student applications to different colleges and universities."

October, 2020 Winner

Name: Prashanna Dahal 

Agency: Expert Education and Visa Services, Sydney

Nominated for: 

  • Putting the students’ needs first
  • Providing superior customer service
  • Going the extra mile
  • A positive team spirit
  • Setting an excellent example for the team

"Prashanna has been a source of inspiration for all of us during our work."


September, 2020 Winner

Name: Asif Chaudhary

Agency: Nexco Consultants, Sydney

Nominated for: Going the extra mile

Asif's team tell us "Asif is always focused on the student's long term goals rather than short term planning".

August, 2020 Winner

Name: Fiona Zhang

Agency: OzStudy Group, Melbourne, Australia

Nominated for: A positive team spirit

Fiona is always there for students whenever they need her and does a terrific job juggling work and family commitments.

Fiona's team tell us "We are moved by her attitude towards her role and are glad to have her on board".


July, 2020 Winner

Name: Kelly Lou

Agency: EIC, Adelaide, Australia

Nominated for: Setting a good example for the team

Kelly “our most energetic employee” takes the time to understand each student’s needs, explain the different study options and ensure they receive the best study plan for them.

June, 2020 Winner

Name: Eman Nabil

Agency: IDP, International Education Specialists, Riyadh, Saudi Arabia

Nominated for: A positive team spirit!
Eman helped a student who had almost no chance to apply from her home country. Eman researched the home country's VISA regulations, got the client an offer letter, followed the VISA process through to approval and now the student is in Australia!


May, 2020 Winner

Name: Zahid Al Hasan

Agency: HBD Services, Sydney

Nominated for: Putting the students' needs first

April, 2020 Winner

Name: Maya Jabbour

Agency: StudyCo Agency

Nominated for: Going the extra mile


March, 2020 Winner

Name: David Gurung

Agency: Boomerang International Educational Services

Nominated for: Going the extra mile

March, 2020 Winner

Name: Erdenetogtokh Enkhchimeg

Agency: Bridge Blue Pty Ltd

Nominated for: Setting an excellent example for the team


March, 2020 Winner

Name: Thais Lemos

Agency: West1

Nominated for: Providing superior customer service

March, 2020 Winner

Name: Rhodelio Campilan

Agency: AECC Global

Nominated for: Providing superior customer service


March, 2020 Nominee

Name: Oluwatosin Taiwo

Agency: British Canadian International Education

Nominated for: Putting the student's need first