Service Excellence Awards

We believe agents deserve recognition for the valuable role they play every day supporting students and their families with important, life-changing decisions.

The StudyLink Service Excellence Awards celebrate agents who create positive outcomes for students and deliver superior customer service. Read the inspiring nominations of agents who have gone above and beyond the call of duty.

Follow us today as we announce the winner each month on Twitter and LinkedIn

Name: Zeina Mansour
Agency: StudyCo
Branch: Global Admissions
Category: Providing superior customer service 

Zeina has always been at the forefront of the global admissions team when it comes to listening to the customer and go an extra mile to meet their objective or find a solution for them. She has amazing problem solving communication skills.
Last month she accepted the challenge among the team not to say "No" to the customer and try to find a solution by thinking beyond the available ones. As her manager I was very much thrilled when I saw that she was able to find a study option for a student at a study destination by going the extra reach and believing in the fact that there is always a way to find a way to meet the clients' need.

Name: Aastha Shrestha
Agency: Aus Studies Consultants Pty Ltd
Branch: Brisbane
Category: A positive team spirit

Aastha is one of our most dedicated staffs who had been working at Aus Studies. She has great reputation among students not only for providing superior customer service but also she is always putting students' need as priority. In the past years, she has been sending very good number of students to university and institutions via StudyLink. We wish her all the best and being awarded StudyLink Service Excellence Awards!!

Name: Jenna Rhys-Maitland
Agency: Global Education
Branch: Johannesburg
Category: Going the extra mile

Jenna goes out of her way to help our students, she even goes as far as finding alternative solutions for them just incase.

Name: Prithvi Bhatt
Agency: Australia Student Recruitment
Branch: Surfers Paradise
Category: Putting the students' needs first

Prithvi has been with our agency for less than one year, but she has made a real impact in the office. Our agency has many students from India, around 33% of all of our students. Having Prithvi, who is from Gujarat, has helped us so much. Many students request to speak directly to Prithvi, she can easily converse in English, Hindi or Gujarati to explain the application process, and all requirements carefully to students. Some students appear very shy when they enter the office but once they have had a consultation with Prithvi, they leave happy, confident, and excited to start their studies in Australia. She is a real asset to our agency and I look forward to working with her for years to come. Thank you for your consideration!

Name: Ashok Oli
Agency: Oli and Associates
Branch: Sydney
Category: Setting a great example for the team

Ashok works hard for the success of his clients.

Name: Lubna Hashmi
Agency: IGEC
Branch: Sydney
Category: A positive team spirit

Lubna is always there for the students & helps them in the best possible way. Using the StudyLink portal she is helping many students to lodge their applications.

Name: Arundhoti Podder
Agency: Global Reach
Category: Good in communication

Name: Tshering Pelden
Agency: Samden Kuendup (SK) Education Consultancy and Placement Firm
Category: Putting the students’ needs first

Ms. Tshering Pelden is currently the Executive Director and Qualified Education Agent Counsellor No. O468 (PIER) for Samden Kuendup (SK) Education Consultancy and Placement Firm in Bhutan. She has done her Master in Business Administration (MBA) from University of Canberra, Australia. I consider her as one of the outstanding colleague because she may be only one who is owner and also full time certified counsellor with an her own experience of studying from countries like Australia, Netherland, Malaysia and many short term courses from many countries. SK Edu Consultancy was started on April 17,2014 with few Institutions located in Perth, Australia. Now, because of her interest, passion and hardwork, we have a linkages not only in all parts of Australia like Canberra, Melbourne, Sydney, Brisbane, & Perth but also in many countries like New Zealand, Canada, US, UK and many more. We may be the one who have recruited the maximum number of students for abroad from Bhutan. She is not only a passionate and supporting counsellor and education agent but also a very good Leader. Our team consist of 10 employees and none of us really feels that we are an employee. Our relationship is more of family than employer and employee. Our hard work is equally compensated with monetary benefits and other incentives like travel opportunities. She always acknowledge that the successor SK Education Consultancy is because of our team spirt and I do agree that. No one will believe that she actually knows the secret of our student studying around the world. I personally get surprised who well she can be close to her student. She is also a lady who sacrifice her meals to solve any issue that her students has. I always observe that her priority is her student. She is an extraordinary lady and I would like to nominate her.

Name: Samrat Dutta
Agency: Blue Sky Educational Services PVT. LTD.
Category: A positive team spirit

Name: Akram Mardini
Agency: Fortrust Education Services
Branch: Sydney
Category: Going the extra mile

Best manager!

Name: Abdullah Al Zayed
Agency: Eduvisors
Branch: Dhaka/ Bangladesh
Category: Providing superior customer service

Name: Mon Jeffery Torio
Agency: Kokos International
Branch: Geelong
Category: Putting the students' needs first

Mon has been providing quality service with onshore and offshore students whilst doing his Bachelor of Nursing degree here in Australia. He ensures to balance both work and studies. Mon exceeds the expectation of the company and continuously ensures students are well attended to.

Name: Ankur Upadhyay
Agency: Vdiec Global Connect PVT Ltd
Branch: Bhopal
Category: Putting the students' needs first

A story of Ankur I would like to share is, he got a call from a student at 1a.m. The student was not able to book flight tickets, Ankur rushed to students house to him to book the ticket!

Name: May Wantanee Boonkerd
Agency: Asiania International Consulting 
Branch: Bangkok
Category: Going the extra mile

During the COVID-19 situation in Australia, May went extra mile to assist students who were in need. May not only suggested how to secure findings, but also drafted emails for students to send to landlords. Some of May's students could secure 4,000 dollars funding and reduce the rent of 150 dollars per week.

Name: Rebecca Fischer
Agency: GOstralia!-GOzealand!
Branch: Stuttgart
Category: Providing superior customer service

When I started at GOstralia!-GOzealand!, Rebecca was the one who took care of me and taught me everything I need to know about the job. She is like a living human library, knows everything and can also remember even the tiniest detail about a university and the application processes. She always finds a way when it comes to a complicated case and gives her best to help students to get an offer letter from their favourite university. She works overtime when needed and to try to solve problems internally before they start to be a problem for the student. I think she would be an ideal candidate to receive such an honour like the Excellence Awards.

Name: Eman Nabil
Agency: IDP
Branch: Riyadh
Category: A positive team spirit

Eman helped a student who had almost no chance to apply from her home country, which had no Australian educational agencies. Eman got her the offer letter and went to read more about the visa regulations for that country, applied for it and had the visa approved.
This student is now in Australia!

Name: Sameera Faizal
Agency: Campus Direct
Branch: Colombo
Category: Putting the students’ needs first

Sameera heads our admissions team and she is a very dedicated staff member. Sameera puts the students needs first and is always attentive. Students can contact her anytime of the day,  she will answer the student calls and will get the job done by submitting the applications on time and correctly.

Name: Shankar Dharel
Agency:  Mates International Education and Visa Services
Branch: Melbourne
Category: Putting the students' needs first

Shankar is my direct boss and I would like to give him praise and recognition, to give him strength. I would like to mention that he is our team's best boss of the year. We as a whole team would like to thank him for looking after us during the pandemic and hard times and would like to give him the strength to keep on going forward without hesitation as we all are backing him, as he backs us.

Name: Catherine Heung
Agency: Bright International Education Centre
Branch: Melbourne
Category: Providing superior customer service

Catherine is the first point of contact for all our clients and she knows EVERY student by name. She has been with us for 14 years and she is a valuable member of the team. I would like to make use of this opportunity to nominate her and thank her for the work she has done over the years.

Name: Hai Dang
Agency: Agent Hai
Branch: Perth
Category: Providing superior customer service 

Ms. Tshering Pelden is currently the Executive Director and Qualified Education Agent Counsellor No. O468 (PIER) for Samden Kuendup (SK) Education Consultancy and Placement Firm in Bhutan. She has done her Master in Business Administration (MBA) from University of Canberra, Australia. I consider her as one of the outstanding colleague because she may be only one who is owner and also full time certified counsellor with an her own experience of studying from countries like Australia, Netherland, Malaysia and many short term courses from many countries. SK Edu Consultancy was started on April 17,2014 with few Institutions located in Perth, Australia. Now, because of her interest, passion and hardwork, we have a linkages not only in all parts of Australia like Canberra, Melbourne, Sydney, Brisbane, & Perth but also in many countries like New Zealand, Canada, US, UK and many more. We may be the one who have recruited the maximum number of students for abroad from Bhutan. She is not only a passionate and supporting counsellor and education agent but also a very good Leader. Our team consist of 10 employees and none of us really feels that we are an employee. Our relationship is more of family than employer and employee. Our hard work is equally compensated with monetary benefits and other incentives like travel opportunities. She always acknowledge that the successor SK Education Consultancy is because of our team spirt and I do agree that. No one will believe that she actually knows the secret of our student studying around the world. I personally get surprised who well she can be close to her student. She is also a lady who sacrifice her meals to solve any issue that her students has. I always observe that her priority is her student. She is an extraordinary lady and I would like to nominate her.

Name: Mikayla Closs
Agency: OzTREKK Educational Services
Branch: Canada
Category: Going the extra mile

Mikayla is always on top of all applications that need to be submitted. She is thorough and never misses anything.
Mikayla has a student first mentality and OzTREKK is so lucky to have her!

Name: Rithika Pyata
Location: Sydney

Agency: HBD Services
Category: Going the extra mile

Rithika is one of our members of the HBD Services family who works to the best of her potential. Rithika is always ready to accept new challenges and work for any student's critical case. She is good on follow up and getting final desire result in any students case. Considering this fact, she deserves enormous recognition and nomination for the excellence awards. 

Name: Zahid Al Hasan
Location: Sydney

Agency: HBD Services
Category: Putting the students’ needs first

Zahid Al Hasan is one of the most active and hard-working people in HBD Services. His effort towards helping students, observing their needs is simply remarkable. He is a person who always gives the first priority to students convenience, rather than focusing on the company benefits like the way students want. No time restrictions for him like working hours, he is more than happy to assist any students anytime with full-on effort. Active people like him deserve to be recognised by people in the student admission industry.

Name: Samrat Dutta
Agency: Blue Sky Educational Services PVT. LTD.
Category: A positive team spirit

Name: Shahid Hussain Chaudhry
Location: Lahore
Agency: AEO Pakistan
Category: Putting the students' needs first 

Shahid always looks for the best options for the students who come to him for advice. He puts so much effort into his consultations that his students are his friends for life.

Name: Fatima Arif
Location: Lahore
Agency: AusPak International
Category: Going the extra mile

Name: Asif Chaudhary
Location: Parramatta 

Agency: Nexco Consultants
Category: Providing superior customer service 

Asif provides excellent advice overall. Asif's step by step guidance made my transition to the university easy.

Name: Alejandra Salazar
Agency: OZI International
Category: Putting the students’ needs first

Name: Tingting Zhang
Agency: Australian Asian Student Services
Category: Going the extra mile

Tingting has been working with us for nearly three years and her joining of the team has brought great knowledge and experience to our daily work. Serving hundreds of students each year, Tingting has won trust and respect from both students and their parents as well. As a young mother of 2 year old, she is trying to balance work and life and set a good model for Colleagues. It is absolutely fair for her to be recognised within the industry. Hopefully there will be a chance for her to attend a training session in Australia this year.

Name: Mazaher Kassam
Agency: Global Education Placement
Category: A positive team spirit

Beyond the call of duty. Every parent, student and sponsor have been more than pleased. he is well versed with all destinations. Try him and you will forever be his friend. For him it is not work but passion.

Name: Phil Freitas
Agency: WEST 1
Category: Setting a great example for the team

Phil is a great person to work with.
His enthusiasm for what he does and specially helping students reaching their goals is phenomenal.
Truly a team player!

Name: Bishnu Hari Dahal
Agency: Aarogya Education Pvt. Ltd
Category: Putting the students’ needs first

Bishnu Hari Dahal, CEO of Aarogya Education Pty Ltd is not only a consultant and an education service provider. He is a good mentor and a professional career guide for the students. He is always concerned about the career plan and achievement for students. He prefers genuine students with Genuine study intention.

Name: Lan Anh Dang
Agency: Du Hoc Dinh Cu DSS (DSS Education)
Category: Setting a great example for the team

Ms. Lan Anh is the Client Relationship Manager of DSS Education. She is extremely knowledgeable, patient, lovely, kind and talented. She give clients, students the best advices as well as services. She always supports her clients every time they need as possibly as she can. The fact that there are many students have had bright future thanks to her. In my opinion, no one can deserves this awards than Ms. Lan Anh.

Name: Pradeep Paulraj
Location: Chennai

Agency: BEC Global Pvt Ltd
Category: Setting a great example for the team

Pradeep is a talented person and a great multitasker. He has effortlessly works on our concerns. He is a hard working person and works 24/7 for our company. This is why I think he should be nominated.

Name: Adarsha Jung Pandey
Location: Canberra
Agency: Himalayan Business Group
Category: Going the extra mile

Leading from the front, Adarsha has always been a great support to all the team members. Working hours doesn't limit him to help the student in need. He always prioritises things and goes that extra mile required for success of the business.

Name: Pratikshya Pandey
Location: Canberra

Agency: Himalayan Business Group
Category: A positive team spirit

Exceptionally talented and always exhibiting the standard for superior customer service. Pratikshya never thinks twice to go above and beyond to help the students and set an example within the team. She is brilliant at what she does.

Name: Akram Mardini
Location: Sydney

Agency: Student World/ Fortrust Education Services
Category: A positive team spirit 

Best Manager that I've ever had! Akram's priority is on customers and he works very efficiently and effectively. He is always there to support me and our other colleagues.He has so many responsibilities but he handles it effectively.

Name: Thais Hirata
Location: Adelaide

Agency: WEST 1 Adelaide  
Category: Going the extra mile

Thais always works to her best and works hard to do an amazing job for all of us and her students. She is a really hard worker and amazing colleague!

Name: Tarique Ahmed
Location: Pakistan

Agency: Think Higher
Category: Putting the students' needs first

He has provided exceptional with customer service and  out of box support to students, especially during this pandemic situation.

Name: Himanshu Patel
Location: Surat

Agency: IDP Education
Category: A positive team spirit

Name: Nancy Wu
Location: Sydney

Agency: ACAE
Category: Putting the students’ needs first

Our Office Manager Nancy, has been supportive to our team members. She always uses proactive approaches during daily tasks. Nancy is the best manager.

Name: Asif Sarkar
Location: Sydney

Agency: HBD Services 
Category: Setting a great example for the team

As a CEO of HBD Services, I certainly appreciate Asif's effort and achievement what he has done so far by doing hard work every day for our international students and our community. He has also received an appreciation award from Member of the Parliament-NSW for his tremendous community services for international students. He is always there whenever a student needs help and I have seen his dedication and desperate attitude to help them and gives a service as best as he can. From my company, my first choice and vote would go to him to set an example among people.

Name: Wuraola Olagunju
Location: Ibadan

Agency: Preparation For Life Education 
Category: Providing superior customer service

She deserves the award for selflessness, commitment and friendly service towards her students.

Name: Kutiba Nussirat
Location: Riyadh

Agency: Masiratna
Category: Going the extra mile

He is the best of the best, everyone is lucky to work with him.

Name: Neha Kaundal
Location: Thane

Agency: IDP Education India
Category: Setting a great example for the team

Neha is driven and motivated in her work. She is a great asset to the team. She does what is necessary to make the client happy and is willing to work extra if things are behind. Neha has an excellent knowledge of the software tools. She has good client management skills and client focus. Neha is a lot of fun to work with.

Name: Maya Jabbour
Agency: StudyCo Agency
Location: Lebanon
Category: Going the extra mile

Maya is originally from Lebanon and she is 32 years old, very ambitious lady and well educated.
Maya is a great student counsellor by all means, she dedicates lots of her time to the students and she is always accessible when they are in need.
When a student knocks the door, she is available to help. Even by traveling long distance for meetings, she never says "no".

The market in Lebanon is very challenging, and she proved that she can handle all matters in smart ways by creating a win win situation for all parties.
She is transparent and very honest, and she puts the student's needs first.
She has a positive attitude and very professional approach at all time.

I am pleased to nominate Maya for the Service Excellence Award. I have known and worked with Maya for 3 years and have always found her dependable, efficient, and unfailingly punctual. In fact, I have never worked with a person who gives as much attention to detail as she does.

Her skills do not end with her office work. She also projects a warm, cheerful attitude to our clients. I have seen her resolve conflicts and handle other difficult situations with remarkable patience and admirable tact. She loves people, works hard, and always tries to lift the spirits of those around her. I believe these characteristics represent all that is good in our company, and I am pleased to nominate her for the Service Excellence Award.

She's so inspiring, the students love her. The students trust the options she provides them.

Maya is a great Counsellor, she is a very smart girl and and very professional at her work. She always puts the student's needs at first priority.

 

Name: Dayan Hernandez
Agency: Blue Studies International
Location: Chile
Category: A positive team spirit

Dayan cares deeply about her students, always making sure to keep them informed, up to date, and have every possible angle covered so they have the best experience ever! Dayan is also an amazing colleague, always bringing cheer and joy to the office with her infectious smile, creating mini birthday lunches for any staff member. She is well liked and respected within the office and students constantly refer her services to others! She's also a work-a-holic so definitely time to repay her for all her wonderful efforts and hard work!

Name: Andrea Daza
Agency: Blue Studies International
Location: Melbourne
Category: Providing superior customer service

Andrea is the most caring and loving person with the students. Andrea is going an amazing job helping students 24/7. 

Name: Anup Pradhan
Agency:
Pradhan International Education Consultants 
Location:
Nepal

Category: Providing superior customer service

Mr. Pradhan has been in the field of international schooling for the past 14 years. Starting from scratch back in 2006, he has transferred this company; Pradhan International Education Consultants (PIEC) to a well-known entity that is recognised for its integrity in the market. Apart from the role of CEO and as the Chief Counselor, Mr. Pradhan has availed his expert counselling services to students and parents. I believe Mr. Pradhan deserves applause for the motto “Serving the customer with the best” which he has been following since long, which correlates perfectly to the segment of recognition  “Providing superior customer service”. It goes without saying that he should receive some appreciation for his role as a great team leader with a positive team spirit. For him, every student is a privileged customer and the success story of each customer adds to the success story of every employee involved and the company overall.

Name: Han Huynh
Agency:
V Education 
Location:
Brisbane

Category: Providing superior customer service

Han Huynh is Director and Principal Migration Agent at V Education in Brisbane city. Her dedication to help students achieving the best possible outcome for their study and visa applications makes our reputation outstanding. Her vision to create the best Australian experience for international students sets a great example for our team to follow.

 

Name: Matthew Adinoyi ONUCHI
Agency:
Goajo Educational Consult Limited
Location:
Nigeria

Category: Setting a great example for the team

Mr. Matthew Adinoyi Onuchi goes extra mile to put smile on students' face; has a positive team spirit and very dedicated to his job.

Name: Chibuzor Onyilimba
Agency:
Gryn Index Initiative
Location:
Nigeria

Category: A positive team spirit

Chibuzor is an Outstanding team member that seeks solution all the time and will not allow the ball to touch the ground when dropped. He is an achiever and will not want to claim the medal for himself.

Name: Anita Thapa
Agency:
StudyNet
Location:
Sydney

Category: Going the extra mile

Anita is the gem of StudyNet, no application is without her touch. She make impossible possible. I adore her so much!

Yes, she is the outstanding colleague, because she has the quality to make everyone laugh and happy in the difficult situations at work. We have work in team together with full of fun and discipline. I have learnt so many things from her during my career with Study Net and i am still learning everyday.
Best Team to work with.

Name: Fernanda Cancela
Agency:
Global Education
Location:
South Africa

Category: Putting the students’ needs first

She is efficient with student applications and really puts a student's needs and interests at the heart of her counselling. She goes out of her way to make sure the student is satisfied.

Name: Erdenetogtokh Enkhchimeg
Agency:
Bridge Blue Pty Ltd
Location:
Mongolia

Category: Setting a great example for the team

She is a very hard working person and always putting the student's needs as a priority.

Name: Smriti Rawat
Agency:
Expert Education and Visa Services
Location:
Brisbane

Category: Providing superior customer service

She is very hardworking and positive person. She is our rising star.

Name: Isabel Martinez
Agency:
Studynet Pty Ltd.
Location:
Melbourne

Category: A positive team spirit

Being an Admission support officer she is doing excellent for our team. She is super supportive of the team and to the providers as well.

Name: Shan Kafle
Agency:
Expert Education and Visa Services
Location:
Melbourne

Category: Putting the students’ needs first

Name: Bishal Mainali
Agency:
Heritage International Education
Location:
Nepal

Category: Setting a great example for the team

Hardworking, A great learner and good example for all the team.

Name: Cindy Lin
Agency:
Eduyoung.com
Location:
Taiwan

Category: Going the extra mile

Cindy is our admission manager who is responsible for all application/admission related matters. She's been a StudyLink user ever since its first launch and seen big improvement with the current version. She replies to clients promptly and utilises StudyLink to its best extent.

Name: Unnati Singh
Agency:
AECC Global
Location:
Sydney

Category: A positive team spirit

Name: Bharat Katkam
Agency:
Studynet Pty Ltd
Location:
Sydney

Category: Putting the students’ needs first

Excellent team leader, who always is willing to help and support others.

Name: Varsha Ghayal
Agency:
AECC Global
Location:
Sydney

Category: Providing superior customer service

Name: Daiane Belle
Agency:
Link Study
Location:
Brazil

Category: Setting a great example for the team

Daiane Belle has been working for Link Study for over 10 years. She is always very kind to our students, provides an outstanding customer service, cares a lot about our students and is a great employee. She never arrived late to work and has a great work ethic!
She deserves so much that recognition.
She already studied English in Australia, but has also travelled all over the world.

Name: Anna Vu
Agency:
StudyNet Pty Ltd.
Location:
Melbourne

Category: Setting a great example for the team

Excellent team leader, who always is willing to help and support others.

Name: Evannie Wahid
Agency:
Studynet Pty Ltd
Location:
Sydney

Category: Going the extra mile

Name: Samita Aryal
Agency:
Expert Education and Visa Services
Location:
Brisbane

Category: Providing superior customer service

Her compromise with the organisation makes her an invaluable piece to teach all the community the essential points to keep moving and get better day by day.

She is prepared to face the issues with calm and to work till find a solution working in group.
Her dedication and helping nature towards her students sets a great example of whole team and organisation.

Name: Goutam Banik
Agency:
TPNL
Location:
Bangladesh

Category: Providing superior customer service

Has 20 years experience with this industry.

Name: Samrat Dutta
Agency: Blue Sky Educational Services PVT. LTD.
Category: A positive team spirit

Name: Jaya Bhandari
Agency:
Expert Education and Visa Services
Location:
Brisbane

Category: Setting a great example for the team

She been working for Expert Education and Visa Services for 5 and a half year. Also She has won the most qualifying and active counselor for the Australian Catholic University on 2017. She has more than 1500 international students as the senior counselor with the great capability I would like to nominate her. Also she has the ability to work as the team.

Name: Nelani Peiris
Agency:
i-Ed Australia Pty Ltd
Location:
Sri Lanka

Category: Setting a great example for the team

She is the country manager

Name: Shweta Arora
Agency:
Mates International Education and Visa Services
Location:
Adelaide

Category: Providing superior customer service

Shweta has been a core member ( education Consultant) of Mates International since 2019. She has been very accurate and professional in addressing students need relating to deadlines, application submission, follow ups and enrolment. Just this month, she set an example of superior and just in time (JIT) customer service. When having a conversation with 2 students, she took no time to understand the urgency of the visa application and notified the migration agent with the need to apply graduate visa on the very day . Had there been 1 more day delay the students would have missed valuable opportunity to apply for graduate visa. Our migration agent managed to lodge just before the deadline. We believe this is something praiseworthy and excellent work to get rewarded

Name: Kelly Lou
Agency:
EIC Adelaide
Location:
Adelaide

Category: Setting a great example for the team

A student  who was lost in his studies came to our office in May this year. This student had completed his Year 12 studies in December 2018 and already started his Foundation studies at an institution. He was stressed out with his work and wasn't happy with his current study plan.

Kelly, our most energetic employee spent hours talking with this student, she understood his current stress and went through different study areas before he decided on his final study plan.

Now, this student has happily started his Diploma program in SAIBT in which he also received a scholarship. He is doing well with the online learning and he is more outgoing. It so heartwarming to see our work changing the life of a student whom is in desperate need. COVID-19 have put on extra stress for all international students and in a time like this education agents should take the extra time to listen to each student needs.

Our office is really proud of Kelly of her work and service she put in for every student. Kelly definitely deserves to be should recognised for her excellence.

Name: Hui-Tzie Lim
Agency:
JM Education Group Berhad
Location:
Penang, Malaysia

Category: A positive team spirit

Name: Rajsekhar Reddy
Agency:
LAEC Consultants Private Limited
Location:
Dilsukhnagar 

Category: Providing superior customer service

Rajsekhar is committed to the company, he understands the students needs and tries to accommodate the students he works to find the appropriate course and university. Serving the student has become a passion to him and he even works helping the students in late hours by clearing the doubts of the student.

Name: Navdeep Kaur
Agency:
Immigration Matters NZ Limited 
Location:
Papatoetoe

Category: Putting the students' needs first 

Navdeep, goes beyond the expectation to help students' visa applications. She calls the education provider and does an online search to prepare best submission for them. Often she works late in the office and works from home to help them out. Her services are incredible and she deserves a reward.

Name: Santi Ashari Rahayu
Agency:
IDP Bali
Location:
Bali

Category: Going the extra mile

Santi has submitted a lot applications through StudyLink and she has high level customer service skills. One of our top counsellors in Bali.

Name: Dipeeka Jukhoo
Agency:
Overseas Education Centre
Location:
Moka, Mauritius

Category: Providing superior customer service

Excellence in her services she delivers - caring and self motivated.

Name: Rajat Setia
Agency:
Bridge Bue Pty Ld
Location:
Sydney

Category: Setting a great example for the team

Rajat has been very active in promoting and marketing despite the Covid19 situation. He and his team have always been greatly supportive of students and always puts the students needs first. Rajat is always going above and beyond to make sure his students visas are  granted. 

Name: Mudassar Ali Khan
Agency:
FES Higher Education Consultants Pvt. Ltd
Location:
Rawalpindi

Category: Going the extra mile

She is the country manager

Name: Karishma Balami
Agency:
Education Planet Pvt. Ltd.
Location:
Kathmandu

Category: Going the extra mile

Karishma has been doing an absolutely outstanding job by using StudyLink. She deserves to be awarded the title as dynamic personality.

Name: Moses Kayode
Agency:
Goajo
Location:
Sydney

Category: Providing superior customer service

One of Moses' student's had a challenge finding an affordable offer from the available providers. Moses helped the student secure admission and helped facilitated application for a bursary grant for the student.
Moses exceeds expectations with a cheerful team spirit.

Name: Shambhu Shrestha
Agency:
Aus Studies Consultants Pty Ltd
Location:
Kathmandu

Category: A positive team spirit

Shambu has been using StudyLink thoroughly but also he is assisting other team members to use StudyLink efficiently and accurately. Though, it is not part of his job to provide training relating to StudyLink but we appreciate that he has been doing this above and beyond the call of duty. Thank you.

Name: Shirin Fonooni
Agency:
IDP Iran
Location:
Tehran

Category: Going the extra mile

Shirin has always been part of the team and was willing to be helpful in our despair time and when we needed help. She has always been patient with customers and has offered high quality services.

Name: Prithvi Bhatt
Agency: Australia Student Recruitment
Location:
Gold Coast

Category: Putting the students' needs first

Prithvi has been with our agency for less than one year, but she has made a real impact in the office. Our agency has many students from India, around 33% of all of our students. Having Prithvi, who is from Gujarat, has helped us so much. Many students request to speak directly to Prithvi, she can easily converse in English, Hindi or Gujarati to explain the application process, and all requirements carefully to students. Some students appear very shy when they enter the office but once they have had a consultation with Prithvi, they leave happy, confident, and excited to start their studies in Australia. She is a real asset to our agency and I look forward to working with her for years to come. Thank you for your consideration!

Name: Mario Do
Agency: 
LEVISA
Location:
Canberra

Category: Providing superior customer service

Mario has extremely outstanding customer service where he goes extra mile to care for the students. He looks after students not only from the application stage, but also when the student arrives to Australia. He keeps close contact with the student after their arrival to make sure that the student settles well. It was especially during the pandemic, Mario reached out to every single student to ensure that the students had enough support. He listens to students concerns, feedback and put them in contact with support services if they need it. Students are very happy and appreciate Mario's support and care.

Name: Surya Ganesh Valmiki
Agency:
Valmiki foreign Education Pvt Ltd
Location:
Secunderabad

Category: Providing superior customer service

Name: Vishakha Walia
Agency:
Discover Matrix Pty Ltd
Location:
New Delhi, India

Category: Providing superior customer service 

Name: Misbah Urooj
Agency:
AEO Pakistan
Location:
Islamabad

Category: Providing superior customer service 

Misbah has been working with AEO Pakistan as a student counsellor for more than 8 years. Misbah is always ready to accept new challenges and work for any students' critical case. She is good on follow up and getting final desired result in any students case. Considering this fact, she deserves enormous recognition and nomination for the excellence awards.

Name: Sameera Faizal
Agency:
Campus Direct
Location:
Colombo

Category: A positive team spirit

Shirin has always been part of the team and was willing to be helpful in our despair time and when we needed help. She has always been patient with customers and has offered high quality services.

Name: Supun Liyanarathna
Agency:
Emergence Education Consultants (Pvt) Ltd
Location:
Colombo

Category: Putting the students's needs first

Supun answers calls from students 24/7, even during holidays he never refuses to respond to students or contact the Universities. Supun never hesitates to admit if he made any errors. He maintains a good relationship with the students' parents, keeping them updated about their application process. He is always updating the knowledge about universities by frequently visit the university website and he is always updating his reports about student's follow up. I think he is very dedicated to his work and I feel he should be appreciated for his commitment and this would show the appreciation he deserves.

Name: Sabreena Bista
Agency:
Merit Education and Migration Services
Location:
Sydney

Category: Setting a great example for the team

Sabreena always helps her students' to find the right course after knowing their requirements. She often stays back in the office to make sure things are done prepared for her students'. Sabreena prefers to work in team and knows how to lead a team.

Name: Dilli Ram Uprety
Agency:
Global Social Research & Educational Consultancy Pvt. Ltd.
Location:
Kathmandu

Category: Putting the students' needs first

Shirin has always been part of the team and was willing to be helpful in our despair time and when we needed help. She has always been patient with customers and has offered high quality services.

Name: Unnati Singh
Agency:
AECC Global
Location:
Sydney

Category: Providing superior customer service

Unnati has always been helpful and a real problem solver and she is the favourite of her clients. 

Name: Upama Aryal
Agency:
Expert Education and Visa Services 
Location:
Parramatta

Category: Providing superior customer service 

Upama spends time to understand the customers needs and works hard to get them the best possible outcome. 

Name: Marcela Coelho
Agency:
WEST 1
Location:
Perth

Category: Providing superior customer service

Marcela is full of energy when it comes to helping people. We love to have her in the office, she has great charisma and makes us smile.

Name: Syed Shujaat Ali Shah
Agency:
FES Higher Education Consultants Pvt. Ltd.
Location: Lahore
Category: Going the extra mile

Mr. Shujaat has been outstanding throughout his career as an education counsellor. He started as an intern and within a span of 4 years he is working as Manager Strategic Planning and Marketing at FES Pakistan.

Name: Goutam Banik
Agency:
TPNL
Location:
Banani

Category: Going the extra mile

Working this industry for last 20 years plus. Goutam has used his experience to solve many different and difficult cases. He received Star Counsellor award certificate many times from partner university.

Name: Fiona Zhang
Agency:
OzStudy Group
Location:
Melbourne

Category: A positive team spirit

An excellent counsellor is always needed regardless any circumstances. During this period of COVID-19, Fiona plays a supportive role not only as a team member, but also as a mother-like counsellor. Students can always communicate with her whenever they need. She is also a mother of a 4-year-old girl. It is challenging to balance work and family, but she copes well with both. As her team leader, I am moved by her attitude towards her role. We are glad we have her on board.

Name: Pratima KC
Agency:
Professional Education Consultancy Pvt. Ltd
Location:
Nepal

Category: Putting the students’ needs first

Great initiation with a positive mind to boost the the office ambience, during the lockdown due to covid 19. Finding students to learn more about themselves, and helping them find out or learn who they are, and their interest before applying.

Name: Pooja Joshi
Agency:
Auscan Consultants
Location:
Chandigarh

Category: Providing superior customer service

Pooja is motivated and sets the example for team with her positive attitude. She meets timelines and meets excellent customer service standards.

Name: Asif Chaudhary
Agency:
Nexco Consultants
Location: Sydney
Category: Setting a great example for the team

Shirin has always been part of the team and was willing to be helpful in our despair time and when we needed help. She has always been patient with customers and has offered high quality services.